In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter, “GDPR”), and Organic Law 3/2018, of December 5, on the protection of personal data and the guarantee of digital rights, ALCALA HOMES (hereinafter, “ALCALA” or “we”), as the data controller, informs users about this privacy policy concerning the processing of their personal data through the website www.alcalahomes.com (hereinafter, the “Website”).
1. Data Controller
ALCALA HOMES
Address: Calle Velázquez 34, Madrid, Spain
Email: info@alcalahomes.com
2. Personal Data We Collect
The personal data we may collect through the Website include:
- Identification data: name, surname(s).
- Contact data: email, phone number.
- Commercial information related to real estate preferences.
- Any other data voluntarily provided by the user through contact forms or communication.
3. Purposes of Processing
We process the user’s personal data for the following purposes:
- Manage incoming information requests.
- Provide the services requested by the user.
- Send commercial communications about ALCALA’s products and services, if expressly authorized by the user.
- Improve our services and user experience.
4. Legal Basis for Processing
The legal basis for processing the data is:
- Performance of a contract or pre-contractual measures.
- The user’s consent for sending commercial communications.
- Our legitimate interest in improving our services and ensuring the security of the Website.
5. Data Retention
Personal data will be stored for as long as necessary to fulfill the purpose for which it was collected and, where applicable, during the legally required periods.
6. Data Recipients
Personal data will not be shared with third parties except where legally required or when necessary for the provision of the service (e.g., technology providers operating under confidentiality and GDPR-compliant contracts).
7. International Data Transfers
Generally, no international data transfers are carried out. If any service provider located outside the European Economic Area (EEA) is involved, ALCALA will adopt the necessary measures to ensure an adequate level of data protection.
8. Rights of the User
The user can exercise the following rights:
- Right of access to their personal data.
- Right to rectify inaccurate data.
- Right to delete data when they are no longer necessary for the purposes collected.
- Right to object.
- Right to restrict processing.
- Right to data portability.
The user can exercise these rights by sending a written request to info@alcalahomes.com, attaching a copy of their DNI or equivalent identification document.
9. Data Security
ALCALA has implemented the necessary technical and organizational measures to ensure the security of personal data and prevent its alteration, loss, unauthorized processing, or access.
10. Changes to the Privacy Policy
ALCALA reserves the right to modify this Privacy Policy at any time. Any modifications will be published on this same page, so it is recommended to review it periodically.